Refund policy

At Poésie de Lumière, each piece is carefully handcrafted and inspected before shipment. We want you to be delighted with your purchase.

Non-Returnable Items

The following items cannot be returned:

• Custom or personalized orders.
• Earrings for hygiene reasons.
• Gift cards.
• Items purchased on final sale.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or an error was made with the order.

Contact

For return requests or questions regarding your order, please contact.